{"id":2836,"date":"2023-10-18T15:16:58","date_gmt":"2023-10-18T12:16:58","guid":{"rendered":"https:\/\/www.nutajr.com\/?p=2836"},"modified":"2023-10-19T23:30:38","modified_gmt":"2023-10-19T20:30:38","slug":"measure-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.nutajr.com\/blog\/measure-customer-satisfaction\/","title":{"rendered":"4 \u0645\u0624\u0634\u0631\u0627\u062a \u062a\u0645\u0643\u0646\u0643 \u0645\u0646 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u062a\u062c\u0631\u0643 (+\u0646\u0635\u0627\u0626\u062d)"},"content":{"rendered":"\n<p>\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u062a\u0644\u0628\u064a\u0629 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https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a-\u0648\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a-\u0648\u0646\u0645\u0627\u0630\u062c-\u0627\u0644\u0631\u0623\u064a-\u0644\u0642\u064a\u0627\u0633-\u0648\u062a\u062a\u0628\u0639-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-150x78.png 150w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a-\u0648\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a-\u0648\u0646\u0645\u0627\u0630\u062c-\u0627\u0644\u0631\u0623\u064a-\u0644\u0642\u064a\u0627\u0633-\u0648\u062a\u062a\u0628\u0639-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-768x401.png 768w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a-\u0648\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a-\u0648\u0646\u0645\u0627\u0630\u062c-\u0627\u0644\u0631\u0623\u064a-\u0644\u0642\u064a\u0627\u0633-\u0648\u062a\u062a\u0628\u0639-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-1536x803.png 1536w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a-\u0648\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a-\u0648\u0646\u0645\u0627\u0630\u062c-\u0627\u0644\u0631\u0623\u064a-\u0644\u0642\u064a\u0627\u0633-\u0648\u062a\u062a\u0628\u0639-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-2048x1070.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a 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\u0648\u0627\u0644\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a.<\/p>\n\n\n\n<p>\u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0630\u0644\u0643 \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u062f\u0648\u0627\u062a \u0645\u062a\u0646\u0648\u0639\u0629\u060c \u0645\u062b\u0644: Google Alert\u060c Mention\u060c social mention.<\/p>\n\n\n\n<p>\u062d\u064a\u062b \u0645\u0646 \u062e\u0644\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u062a\u0633\u062a\u0637\u064a\u0639 \u0645\u0639\u0631\u0641\u0629 \u0625\u0630\u0627 \u062a\u0645 \u0630\u0643\u0631 \u0627\u0633\u0645 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u0641\u0636\u0627\u0621 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0623\u0645 \u0644\u0627\u060c \u0648\u0643\u0630\u0644\u0643 \u064a\u0645\u0643\u0646\u0643 \u0633\u0624\u0627\u0644 \u0639\u0645\u0644\u0627\u0626\u0643 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM)<\/h4>\n\n\n\n<p>\u062a\u0639\u062f <a href=\"https:\/\/motaber.com\/crm\/\">\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <\/a>\u0645\u0646 \u0623\u0647\u0645 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062a\u0628\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0644\u062f\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0641\u0647\u064a \u062a\u062e\u0632\u0646 \u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0633\u062c\u0644\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u062f\u0641\u0639 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class=\"wp-block-heading\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u062a\u062a\u0628\u0639\u0647\u0627 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n\n\n<p>\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u062a\u0646\u0645\u064a\u0629 \u0639\u0645\u0644\u0643 \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0631\u0628\u0627\u062d\u060c \u0648\u0647\u0646\u0627 \u0646\u0639\u0631\u0636 \u0644\u0643 \u0623\u0647\u0645 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/h3>\n\n\n\n<p>\u064a\u0639\u062f \u0642\u064a\u0627\u0633 \u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646\u0635\u0631 \u0636\u0631\u0648\u0631\u064a \u0648\u0634\u0627\u0626\u0639 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u064a\u062f \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0628\u0639\u062f \u0634\u0631\u0627\u0621 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0630\u064a \u062a\u0642\u062f\u0645\u0647\u060c \u0648\u064a\u0643\u0648\u0646 \u0644\u0647 \u0646\u0648\u0639\u064a\u0646 \u0648\u0647\u0645\u0627 \u0645\u0646 1 - 10 \u0648\u0627\u0644\u062b\u0627\u0646\u064a \u0645\u0646 1 - 5\u060c \u062d\u064a\u062b \u064a\u0639\u0628\u0631 \u0631\u0642\u0645 1 \u0639\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a \u0627\u0628\u062f\u0627\u064b \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0623\u0645\u0627 \u0627\u0644\u0631\u0642\u0645 5 \u0623\u0648 (10) \u064a\u0639\u0646\u064a \u0623\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0631\u0627\u0636 \u062a\u0645\u0627\u0645\u0627\u064b \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/h3>\n\n\n\n<p>\u064a\u0639\u0628\u0631 \u0645\u0642\u064a\u0627\u0633 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0639\u0646 \u0645\u062f\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 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https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-300x132.png 300w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-150x66.png 150w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-768x338.png 768w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-1536x676.png 1536w, https:\/\/www.nutajr.com\/blog\/wp-content\/uploads\/2023\/10\/\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS) \u0645\u0624\u0634\u0631 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/figcaption><\/figure><\/div>\n\n\n<p>\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u064a\u0639\u0628\u0631 <strong> \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c NPS<\/strong> \u0623\u0633\u0647\u0644 \u0645\u0642\u064a\u0627\u0633 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u0633\u062a\u0637\u064a\u0639 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0645\u0648\u0631 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u064a\u0647\u0627.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0645\u0642\u064a\u0627\u0633 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/h3>\n\n\n\n<p>\u064a\u0631\u0643\u0632 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0629\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644: \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0641\u0647\u0630\u0627 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